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Faq's

Our Return Policy

Not all purchases are eligible for return or exchange, please see below rules and policies:

Purchases placed at full price to 19% discount are eligible for return or exchange.

Purchases placed from 20% discount to 34% discount are eligible for exchange only.

Purchases placed at over 35% discount are not eligible for return or exchange.

If your purchase is eligible for a return or exchange please note the additional below policies:

Product returns are eligible for a exchange/refund within 30 days of receiving your order.

We process returns Monday through Friday. During peak periods - December 1 to February 1 - the return process can take up to five (5) business days.

In order to return an item, you must ensure that your product meets all the following criteria:

1. It was purchased directly from Foehn.

2. It was purchased less than 30 days ago.

3. It is in a new and unused condition.

4. It must never have been worn.

5. It has all hang tags on.

Like many businesses, we are not exempt from increased global costs facing the energy sector. As a consequence, we've had start chaging for returns.

Effective June 16th, for all North American orders, our returns delivery fees are $9.99 + taxes.

As previously, all International orders are responsible for shipping thier goods back to our warehouse and the cost incured.

Yes, absolutley. Follow the below steps depeding on where you're located.

For all North American customers:

We have created a return portal to make our returns process as seamless as possible.

Please use the return portal to create your return label and drop the package off at your local USPS or Canada Post location. Once received, and we confirm that the goods are in new condition with tags on, we’ll be more than happy to issue a full refund for all the items we’ve received.

It typically takes us 5 working days to process each return. We will email you a refund/exchange notification once this has been processed.

Once a return is processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment.

For all International customers:

For international orders, be advised that you will be responsible for all return postage, customs, taxes and other charges associated with the return. We strongly suggest contacting the chosen carrier to minimize these charges.

If you wish to process a return, send the goods back to our warehouse at:

Foehn Clothing Inc.,

724 Caledonia Road,

York, ON

M6B 3X7

Canada

Also please email hello@wearfoehn.com and make sure to include ALL of the following:

Order Email Address

Order #

Item(s) you'd like to return & why

We'll guide you through the rest of the process.

We accept returns and exchanges for products purchased on sale up to 19% discount.

From 20%-34% discount we will process exchanges, but the customer is responsible to pay for shipping back to our warehouse and back to themselves.

Above 35% discount we do not offer returns or exchanges of any kind, for any reason.

Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

International Orders

Yes! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and select “Begin Checkout.” In the “Shipping address” section, select the “Country” drop-down menu. If your country is included in that list, then you can go ahead and place an order. If your country is not included, then unfortunately, we don’t ship to you.

Please note our typical cost for international shipping is $50 USD.

For international shipments (outside of North America) the customer is responsible for all customs and duties applied to the import of their package. Additionally understand we cannot refund customs or duty fees on returns or exchanges. 

We're happy to help! Please email hello@wearfoehn.com and make sure to include ALL of the following:

Order Email Address

Order #

Item(s) you'd like to return & why

We'll guide you through the rest of the process.

Please note that we do not currently generate return labels for international shipments, customers will be responsible for return shipments & cost.

We recommend using a carrier that will provide you a returns tracking #. Upon checking the receipt date of the package, please allow 2-4 business days for processing of the return.

Shipping

UNITED STATES (Lower 48 states)

For USPS shipments:

All orders must be received by Dec. 10th at 11PM EST.

For Fed Ex shipments:

All orders must be received by Dec. 17th at 11PM EST.

INTERNTAIONAL

Due to the variance of shipping speeds and customs clearance at this time we cannot guarantee a Christmas delivery.

It typically takes 1-2 business days for an order to ship. Once you place your order, you will receive an email confirmation and tracking number once your order has shipped. If you need further assistance, please email us at hello@wearfoehn.com

Depending on the status of your order, we may not be able to cancel it. If we are unable to cancel your order, we can always walk you through our easy returns process.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, North American shipping is free!

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.

You may change your shipping address after you place an order by contacting customer service at hello@wearfoehn.com. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Product & Inventory

If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.

Sorry, we do not offer price matching or adjustments at this time.

Generally our products fit true to size, if you want you product to fit slimmer or looser, we would recommend sizing up or down accordingly.

If you still need assistance, please email us for any additional help. We would be happy to help.

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